Example 2

Consider a fashion store chain is contemplating major technology investments to address some immediate issues and to improve their competitiveness.

Some immediate issues:

• Customers feel that the stores are dated. They do not have the items or sizes the customers want but have plenty of stuff they do not desire.

• Customers do not feel they are appreciated and are defecting to their competitors.

• Some stores are losing significant money due to store thefts and shoplifting*.

Some longer term goals:

• Develop primier customer product lines

• Introduce private fashion concierge services

*According to National Association of Shoplifting Prevention (NASP), there are approximately 27 million shoplifters in US (1 in 11 customers). Over 10 million have been caught in the past five years.

We can help you:

Prioritize goals and objectives

• Weigh chain-wide requirements vs. individual store priorities and budget constraints

• Balance near term issues vs. long term vision

Design and select solutions and new technologies

• Consider Just-In-Time Inventory systems

• Assess Shoplifter alert systems                 

• Factor impacts on existing systems and operations

Integrate solutions with existing infrastructure

• Evaluate full integration vs. strategic touch points vs. independent systems

• Minimize disruptions to existing business operations

Mobilize your staff to Implement solution

• Develop education programs on smart retails for staff

• Encourage participation of staff throughout the project